Privacy Policy | SyedSEBT

1. About SyedSEBT

SyedSEBT is an independent digital services business that provides access to selected digital products and services. Customers can contact us through our website and designated customer support channels.

SyedSEBT is not Canva Pty Ltd and does not claim to be owned, operated, endorsed, or officially affiliated with Canva unless such a relationship is expressly authorized and confirmed. Canva and its associated names, logos, and trademarks belong to their respective owners.

2. Information We Collect

Depending on your order and how you interact with us, we may collect:

Your name or customer name.
Your email address, including an email supplied for service activation.
Your WhatsApp number or other contact details you provide.
Order details, purchased plan, and service history.
Payment confirmations, transaction references, and payment screenshots.
Messages and information you provide when contacting customer support.
Basic technical or website usage information, where our website tools collect it.

Please do not send passwords, PINs, one-time verification codes, or unnecessary sensitive personal information through customer support or payment messages.

3. How We Use Your Information

We may use the information we collect to:

Confirm and process customer orders.
Verify payments received through our supported payment methods.
Activate or deliver the service you purchased.
Respond to customer questions and provide after-sales support.
Manage applicable warranties, replacements, and service disputes.
Maintain transaction records for accounting and business purposes.
Detect suspected fraud, unauthorized transactions, or misuse of our services.
Meet applicable legal and regulatory requirements.
Improve our website and customer experience where appropriate.

4. Payments and Business Accounts

SyedSEBT may accept payments through its designated merchant payment facility and/or SyedSEBT Business Account, including supported payment services such as JazzCash or Easypaisa where available.

We may retain transaction references, payment confirmations, screenshots, and relevant order details to verify payments, fulfil orders, resolve disputes, and maintain business records.

Payment processing may involve the relevant bank, wallet, merchant service provider, or payment platform. Those providers may independently process certain information under their own privacy policies and applicable requirements.

SyedSEBT does not request or need your payment account PIN, banking password, or one-time verification code to confirm an ordinary customer payment.

The exact payment method available for an order will be shown or communicated to the customer at the time of purchase.

5. Digital Service Activation

For services that require an email address, customers may need to provide the relevant email address so that the purchased service can be delivered or activated.

We use this information only as reasonably necessary to provide the requested service, communicate about the order, and handle related support matters, subject to applicable legal obligations.

Customers should provide only the information required for their chosen service and should not share account credentials unless strictly necessary and through an appropriate secure process.

6. Canva Name, Trademarks, and Third-Party Services

Canva is a third-party service provider. The name "Canva", its logos, and related trademarks belong to their respective owners. They are used on our website only where reasonably necessary to identify or describe the relevant third-party service, subject to applicable law and any applicable terms.

Unless expressly stated and authorized, SyedSEBT does not represent itself as Canva's official website, an official Canva reseller, or an authorized Canva partner.

Any Canva-related access or service offered by SyedSEBT is subject to the actual nature of that service and the applicable third-party terms and conditions. Customers should review Canva's own terms, policies, and eligibility requirements.

When customers use Canva or another third-party platform, that platform may collect and process information directly under its own privacy policy. SyedSEBT does not control the independent privacy practices of third-party providers.

This policy does not claim ownership of third-party intellectual property or grant permission to use any third-party trademark, logo, content, or service beyond what is lawfully permitted.

7. When We Share Information

We do not sell customers' personal information as a business practice. We may share limited information when reasonably necessary in the following circumstances:

With payment providers to verify or process transactions.
With service providers when necessary to deliver a purchased service.
With technical providers supporting our website or business operations.
When required by applicable law, a lawful request, or a competent authority.
When reasonably necessary to investigate fraud, protect rights, or resolve a dispute.

Where appropriate, we aim to limit shared information to what is necessary for the relevant purpose.

8. Cookies and Website Analytics

Our website or its hosting, security, or analytics tools may use cookies or similar technologies to support functionality, measure website usage, improve performance, or protect against misuse.

The specific cookies and tools used depend on the website configuration. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Data Security

We take reasonable measures intended to protect customer information against unauthorized access, loss, misuse, or disclosure. However, no website, electronic storage method, or internet transmission can be guaranteed to be completely secure.

Customers should also protect their email accounts, passwords, devices, and payment accounts from unauthorized access.

10. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, warranty handling, accounting, dispute resolution, security, and applicable legal obligations.

When information is no longer reasonably required, we may delete it or take appropriate steps to remove identifying details, subject to legal and operational requirements.

11. Your Privacy Choices

Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information we hold about you.

We may need to retain certain records where required for legitimate business purposes, accounting, security, dispute resolution, or legal compliance. We may also need to verify your identity before responding to a request.

12. Children's Privacy

Our services are not intentionally directed at children who are not legally able to make the relevant purchase or provide the required consent. We do not knowingly collect children's personal information where doing so would violate applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

13. External Websites and Services

Our website or customer communications may refer to third-party websites, platforms, or payment services. We are not responsible for the independent privacy policies, security practices, or content of websites we do not operate.

We encourage customers to review the relevant third-party privacy policy before using those services.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, services, or legal requirements change. The revised version will be published on this page with an updated revision date.

We encourage customers to review this page periodically to remain informed about how their information is handled.

15. Contact SyedSEBT

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us through the following channels:

Business: SyedSEBT
Email: [email protected]
Website: syedsebt.com
WhatsApp: +92 309 6969969

16. General Notice

This Privacy Policy explains how SyedSEBT handles customer information. It does not override applicable law, grant rights to third-party intellectual property, or remove any legal rights that cannot lawfully be excluded.